Terms and Conditions for the Provision of Mentoring Services

mentoring.net.pl

Effective date: 25.02.2026

§1. General Provisions

1. These Terms and Conditions define the rules for purchasing and providing mentoring services via the website mentoring.net.pl.
2. The services are provided by:
   Cezary Domjan Usługi Informatyczne
   address: Widryny 16, 11440 Reszel, Poland
   Tax ID (NIP): 7422255677
   email: [email protected]
   hereinafter referred to as the “Service Provider”.
3. A Client may be:
   • a natural person with full legal capacity,
   • an entrepreneur,
   • a person acting on behalf of a company.
4. These Terms and Conditions are made available free of charge on the website and constitute an integral part of the agreement concluded with the Client.

§2. Scope of Services

1. The Service Provider offers mentoring services in the form of:
   • individual online meetings,
   • mentoring programs,
   • session packages,
   • other services indicated on the website.
2. Meetings are conducted remotely (e.g., via an online communication platform).
3. The detailed scope, price, and duration of each service are specified each time on the website or in an offer presented to the Client.
4. Mentoring is educational and developmental in nature and does not constitute:
   • legal advisory services,
   • tax advisory services,
   • medical services or psychotherapy,
     unless explicitly stated otherwise.

§3. Conclusion of the Agreement

1. The agreement is concluded at the moment the Client makes the payment.
2. The purchase is made by:
   • selecting the service,
   • making an online payment.
3. After payment, the Client receives an electronic confirmation of the purchase.

§4. Payments

1. Payments are processed via the payment operator:
   • Przelewy24 (PayPro S.A.).
2. Available payment methods include in particular:
   • BLIK,
   • instant bank transfers,
   • card payments,
   • other methods made available by the operator.
3. The service provision begins after the payment has been credited.

§5. Service Provision

1. The date of the meeting or access to the service is agreed individually with the Client or via a private messaging system.
2. The Client is obliged to attend the meeting on time or review the training materials available at mentoring.net.pl.
3. In the event of the Client’s delay, the session time will not be extended.
4. If the Client does not attend the meeting and fails to notify about their absence, the session shall be considered completed.

§6. Rescheduling and Cancellation

1. The Client may reschedule the meeting and access to mentoring.net.pl no later than 24 hours before its start time.
2. Rescheduling within a shorter period may be considered as service completion.
3. If the Service Provider cancels the meeting, a new date will be proposed or the payment will be refunded.

§7. Withdrawal, Refunds, and Right of Withdrawal

1. The services offered on the website are digital services or services performed to the Client’s individual order (mentoring, consultations, booking a date).
2. By making a purchase, the Client:
   • agrees to the commencement of service provision before the expiry of 14 days from the conclusion of the agreement,
   • acknowledges that after the service provision has begun, they lose the right to withdraw from the agreement,
   • accepts that no refund is available after the purchase has been made.
3. In the case of services involving the reservation of a specific date, the commencement of service provision occurs at the moment of:
   • gaining access to materials available on the platform, or
   • the Service Provider undertaking preparatory actions to perform the service.
4. After the commencement of service provision, no refund shall be granted, except where the Service Provider is unable to perform the service for reasons attributable to them.
5. Failure by the Client to use the purchased service does not constitute grounds for a refund.
6. In the case of session packages:
   • the package fee is nonrefundable,
   • unused sessions are not refundable and cannot be exchanged for monetary funds.
7. The provisions of this section do not exclude consumer rights arising from mandatory provisions of law; however, to the extent permitted by law, the Parties exclude the possibility of withdrawal from the agreement once the service provision has begun.

§8. Complaints

1. Complaints may be submitted via email to: [email protected].
2. A complaint should include:
   • full name,
   • description of the issue,
   • date of the service.
3. Complaints will be reviewed within 14 days.

§9. Invoices

1. An invoice shall be issued upon the Client’s request.
2. To receive an invoice, the Client must provide invoice details during the purchase process or via email.

§10. Liability

1. The Service Provider undertakes to provide services with due diligence.
2. The Service Provider shall not be liable for decisions made by the Client based on the information provided.
3. The results of mentoring depend on the Client’s level of engagement.

§11. Personal Data

1. Personal data is processed in accordance with the Privacy Policy available at mentoring.net.pl.
2. The Service Provider is the data controller.

§12. Final Provisions

1. These Terms and Conditions are governed by Polish law.
2. In matters not regulated herein, the following provisions shall apply:
   • the Civil Code,
   • the Act on Consumer Rights,
   • the GDPR.
3. Disputes shall be resolved by the competent common court.
4. The Service Provider reserves the right to amend these Terms and Conditions. The current version is published on the website.